So I purchased s tv online for same day pickup at a local store.. The reason I did this instead of just buying it in the store is because I applied for the walmart discover card online not knowing that I wasn't able to go to the store and purchase anything without having the physical card..
I have applied for a CC at bestbuy and went the same day and purchased something in-store using my drivers license while waiting for the CC to be mailed to me.. Either way, I bought the TV at 8am.. Received a email saying it will be ready at 12pm that day.. a hour later i get a email saying it's being verified and will be ready in the next 48hrs..
WHAT!?!?! I called customer service and was told since it's a big ticket item that it needs to go through additional verification steps.. This is normal for them to do.. WELL, IF THIS IS NORMAL WHY THE HECK DO THEY OFFER SAME DAY PICKUP ON THESE ITEMS?!
I mean i used a walmart issued CC to purchase it and I already called the store to make sure the TV is there (I called a hour after making the purchase online and a employee verified that they have 4 of the TV's in stock) so what is being verified? the money is already taken out of my account and the TV is at the store... This has been the worst experience ever..
I have cancelled my $1000.00 TV purchase and heading up to bestbuy to get one in a little bit... Wal-mart just lost a customer
Product or Service Mentioned: Walmart Account.