Phoenix, Arizona
Not resolved

I brought the weekly Ad to Walmart and showed the sales person what I wanted. The Ad said 50" Smart Tv 240Hz Samsung $648.

Walmart covered itself because it was the only TV in the flyer with a model # as well as description. The TV was actually 120Hz.

When I asked them to honor their Ad and sell me the 240Hz for the sale price they said it was a mistake in the Ad and that they were sorry but they would let me return the TV for a refund. I told them it was very deliberately misleading because they included the model# and wrong description.

Reason of review: Not as described/ advertised.

Monetary Loss: $648.

Preferred solution: Deliver product or service ordered.

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If this is the one listed in their recent ad, the unit is a 50 inch 5300 series television. In the interest of full disclosure, this TV is not designed around a 240hz or even a 120hz panel, but actually a less expensive 60hz panel.

Where the confusion lies is in a way some manufacturers SIMULATE a little higher frame rate on less expensive panels. Each manufacturer has a specific term they use for their own TVs. Samsung's is, "Clear Motion Rate" or CMR. The CMR for this model is 120 but should not be confused with the ACTUAL refresh of this panel which is 60hz.

You can notice this clearly with watching smaller details on the screen when they are moving. You will notice a considerable amount of jumping or judder in the movement. The higher panel is a 62xx or 6300 series TV.

This TV is produced with the more expensive true 120hz panel and SIMULATES a higher refresh rate or CMR of 240. Samsung also does either one of the models in a non-smart version refereed to as a 5000 or 6000 model.


It's a mistake. Do some simple research you will find the model 50EH5300 is a 120hz tv.