I have an "issue" with Walmart's Savings Catcher program vs. its "price match" program -- has anyone else ever confused the two, assuming that Walmart guarantees its prices are lowest, when that is not what the mantra of its Savings Catcher program?
I used SavingsCatcher on 8/8/15 after purchasing Skinny Pop Popcorn @ Walmart for $2.83, since I could not get to Kroger, where it has been selling for $2.50 for about a month, which I learned from Patrick, a Kroger employee this past weekend. I received the following email message a few days ago: Well done, Smart Shopper!
We compared your receipt # to competitors in your area and didn't find any deals that beat Walmart's every day low prices.
You saved by shopping at Walmart.
However, on 8/11/15), when I was able to get to Kroger, Skinny Pop Popcorn was still selling for $2.50 a bag, so SavingsCatcher did not save me any money because it is not reflecting sales prices elsewhere.
Today (8/18/15), I went to Walmart, and Skinny Pop Popcorn is still selling for $2.83 a bag, whereas at Kroger, it is still $2.50 a bag and, according to Kroger employee Patrick (when I went to Kroger to buy Skinny Pop this past weekend) ,will remain at that price until 9/8/15. I filed a complaint with the Better Business Bureau and the Federal Trade Commission because of Walmart's confusing policy regarding Savings Catcher. The person in charge of BBB investigations in Walmart's territory explained that Walmart goes only by printed ads, not by the actual price of items in the store -- for the latter, I should have used their "price match" policy, whereby I would go to Customer Service and ask Walmart to price match with Kroger's price for the same item -- that's assuming that the buyer is more up on nearby competitors' prices than Walmart, who is in business to compete by offering the lowest prices. I feel that Walmart owes me the difference in price between Kroger's selling price and Walmart's selling price for Skinny Pop popcorn. But in the future, I'll know to ask for a price match, rather than just trusting Walmart to offer to refund the difference on their Savings Catcher program -- that is, if I decide to do any future shopping @ Walmart.
This reviewer shared experience about pricing issue and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Walmart. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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