Same thing happened to me. I had my 5 and 12 y/o with me.
Bought 105 dollars of groceries. They said I stole two $1 pops and a sandwich totaling $7. Apparently Walmart doesnt have scales on their bagging area like everybody else does as I had no idea until I went to leave. I didnt give them my ID until they showed me the items I missed.
When they showed me I gave them my ID and the cops came anyways, cuffed me and gave me a 250 ticket. Walmart AP for region 25, Mack Ibbotson, says that's not company policy. CMI says theit policy with Walmart doesn't covert when employees dont follow company policy. Walmart owns CMI.
If Walmart causes me a financial loss through the negligence of their employees they should reimburse me. They have no right to collect the ID,s of people that have done nothing wrong. They ask us to scan our own items, which is their job, and then treat us like crap when we make an error. Supposedly an employees is trained operate a keystation, so if a guest makes an error how it it our fault.
If a cop cant ask for my ID unless I commit an crime a private citizen certainly cant either. If that's what their terms of making a mistake at self check out are then they should post a disclaimer. I will not lot this stand.
Illinois by the way Crestwood, Illinois. Cops there are in Walmart's pocket.
Product or Service Mentioned: Walmart Manager.