I called Walmart that morning and they told me they had the tires I wanted I asked them to hold them. I got off work 1 hr early so I could get there early enough that they wouldn't have to work over.
I stand at the desk for around 15 minutes before anyone comes out to assist me and two other customers. At 5:15 they told me it would be ready by 6pm. I went to shop in the store at 5:50 they paged me to come back to the tire dept. They proceed to tell me they can't lift my care because of the way it is made underneath.
It is a Mazda Tribute. They said the manager knew how to do it but he was not there. I asked them could they just use regular jacks and he said he could in the front but didn't see anywhere in the back that he could do it.
Why did it take them 35 minutes to figure out they could not jack my car up and why has the manager not trained them all? This is very poor customer service.
Product or Service Mentioned: Walmart Manager.