My wife placed a site to store order and it came days after the ETA. Once it came, arrival was confirmed at 7:45PM.
She decided to send me alone for pick up and added my name at 9PM for authorization. I arrived at the terrible Wyncote, PA store at 9:15 to the site to store desk -- wasn't helped until almost 30 minutes later AND still was unable to pick up the order without my wife.
Even though I had an email confirmation with my name for pick up, their system hadn't refreshed. No concessions + store closed at 10.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Price.
I didn't like: Customer service representative, Managment doesnt follow up.