On February 9, 2010 my mother (78 years old) went to the local Wal-Mart Smart Style to get her hair done. What a mistake.
She told the Manager, Debbie that she wanted a color and cut. The color was 44.95 and the cut was an additional 17.95. Then said mananger asked if she wanted highlights. My moms previous stylist had done 2 colors and did not charge extra.
She did not know that it was extra so she said sure why not. At that point you would think the MANAGER would tell her it was an additional $49.95....five dollars more than the first color but she said nothing. At the end she charged her $113.85 for a job which my 14 year old granddaughter could have done. The color was awful and uneven.
The cut was miserable at best. I went to the store to confront her and she blew me off saying she was not willing to do anything to help me. I have called the corporate complaint line 3 times. Each time they promise to call back in 30 minutes.
No call backs. Not to wonder. Seems corporate is as miserable as their shops/managers.
DONT USE WAL MART STYLE SHOPS.
Monetary Loss: $113.