Here is the deal-
On May 20 I went in and bought a 32' Emerson TV from Wal-Mart. Having just moved to Illinois from South Dakota to start Grad School, I wanted to get the last few staples to furnish my apartment. I bought over $350 worth of stuff. I get back to my house, set up my vacuum and clean. I decide to set up my TV. I get it out of the box, and right away notice the screen is busted. It looks like someone had punched it or dropped it. I plug it in, and it doesn't even turn on. On May 22, I take it back to Wal-Mart. I had plans for Monday and Tuesday, so I couldn't do it until the evening on Tuesday. I take it in to customer service, they take it out of the box, then tell me the serial number on the TV doesn't match the one on the box so they will not take it back. Absolutely, 100% will not take it back. The two customer service reps tell me that there is nothing they can do, and I need to call Emerson directly. What am I supposed to do with a defective television?? On my way out, the lady checking receipts could see I was visibly upset, so SHE took it upon HERSELF (mind you, she had a broken foot) to go find the manager to help me. Two managers come over and look over the TV. I spend another 20 minutes while they go through everything, look at all the receipts (they actually lose my actual receipt for a while). Here is what they come up with:
1) The serial number matches the receipt, the box, and the instruction manuals that came in the box, but not to the TV
2) They said they need a week to 'investigate'. Never asked for my name or number, and it wasn't until I asked how I would be contacted did they write three names on the back of my original receipt to call. I have to call THEM during the week I start grad school, to find out how this 'investigation' is going.
3) The day I bought the TV, the girl who worked in electronics had to go the back room to get my TV. She was gone for at least 20 minutes before she came back. Does this mean anything?
4) I have called Emerson and Wal-Mart corporate and e-mailed them but have heard nothing back.
This is by FAR the most ridiculous thing I have ever had to deal with. I even heard a customer service rep call me a liar under his breath. So apparently it is my fault Wal-Mart sold me a defective and wrong TV. Honestly, I have no idea what to do at this point.
Product or Service Mentioned: Walmart Deal.
Monetary Loss: $228.