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26 comments

I see so many complaining on here from WM associates about the treatment they receive from customers that I want to take this opportunity to remind those complaining who really matters at Walmart. That person is the CUSTOMER. The CUSTOMER is the whole reason Walmart exists in the first place. I have noticed that a lot of the bad "treatment" that associates receive from customers is especially deserved...including in my cases. You don't treat the customer right to begin with then they won't treat you right in return. Treat others the way you want to be treated. Ever heard that expression? Here are some rules to remember the next time you clock in at Walmart.

1. The customer is always right...even when they are wrong. We are paying your paychecks. We are your bread and butter.

2. When we ask you a question you answer it and truthfully. You should know where everything is in the store. That is your job. I know HR gives you tours of the whole store when you begin your job. Watch, listen and learn.

3. Be prepared for the customer. Have what we need in stock beforehand. We shouldn't have to ask for stuff. There should be no backroom with our stuff still in it. It should be on the floor waiting for us.

4. You greet us and smile. We don't care about your personal problems or what kind of day you are having. You leave that at the front door.

5. All lines should be open with fast, friendly and speedy checkouts. This having one line open in a Walmart supercenter is ridiculous. You have plenty of people working in the store that could check.

Reason of review: Poor customer service.

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Anonymous
Los Angeles, California, United States #971718

You sound like an entitled douche. I bet you like the smell of your own ***. I hope Walmart throws you out and bans you from the store the next time you mistreat one of their employees.

Anonymous
Irvine, California, United States #968683

" There should be no backroom with our stuff still in it. It should be on the floor waiting for us." Lol. You obviously know nothing about working retail.

Anonymous
Irvine, California, United States #968680

I work retail and you are definitely wrong about how customers aren't rude unless the employee is rude to them. So wrong.

I've come across so many nasty customers (I can tell you're one of them) who are rude to the employees and expect the employees to bow down to them. Everybody deserves respect and we have the right to refuse service to any customer who chooses to me nasty to us.

Ever see the signs in businesses that say "We reserve the right to refuse service to anyone" ? Yep.

CaliforniaLiberal
to Anonymous #968746

Actually that is against the law. You cannot refuse service to anyone regardless. They may say those on signs but the law is the law.

musicman88
to CaliforniaLiberal #968856

If you are being disrespectful, violent, making threats, shoplifting, or anything illegal then management can throw you out of the store.

Anonymous
to CaliforniaLiberal Houston, Texas, United States #968910

It is against the law to refuse service on the grounds of sexual preference, religion, race, gender, etc but it is not against the law to refuse service for legitimate reasons such as a person disrupting business, being drunk in public, causing a scene, cussing, or bullying associates or other customers. If the latter is the case the store has every right to refuse service and call the police if necessary, which is at the stores discretion.

Anonymous
to Texas***servative #969190

Nope, it is law that the associates have to put up with the customer. A lot of times it isn't drunkeness or anything like that.

It is a customer being mistreated or an associate not doing their job. Obama said so.

musicman88
to Texas***servative #969313

@CaliforniaLiberal,

First off, Obama can kiss it. He doesn't make the law, though I know he would like to think so.

He isn't God, though he thinks he is.

Second, at a store, as long as it isn't because of your skin color, sexual preference, religion, race, gender, nationality, any other protected status, a store/restaurant/hotel/any other business can refuse you service, ask you to leave the premises, have you removed from the property, etc.

if you are causing trouble, disrupting the flow of business, antagonizing customers or associates, intoxicated, breaking the law, shoplifting, etc.

As a customer, you don't have the right to cause trouble, antagonize other customers or associates, shoplift, or otherwise disrupt business.

Anonymous
to CaliforniaLiberal #969357

Not true, you can even have abusive people trespassed off the property.

Anonymous
to CaliforniaLiberal #969638

You seriously didn't have to use your political views as your username. Your entitlement mentality already gave your political persuasions away.

Anonymous
to CaliforniaLiberal #971053

I just got off the phone with Obama. He said to tell you he was mistaken and that anytime a self untitled horses rear like yourself comes in a store thinking is okay to mistreat the employees because it's their job to take it that they're free to pick you up by the seat of your pants and back of the collar and throw you in the street.

Anonymous
to CaliforniaLiberal #1360037

That is not the law it's policy, show me the statue that that's law.

musicman88
#968432

I can see you are one of "those" customers. I agree that employees should be courteous to customers and that customers are the reason they have a job.

But that is no reason to abuse employees. It's attitudes like that which make employees rude.

Here are some rules from an employee standpoint.

1. "The customer is always right." That is such a misleading statement.

It is used so employees will remember to respect the customer. The customer is sometimes just plain wrong. The customer isn't right if they say a $500 Samsung TV is a penny. The customer isn't right if they shoplift.

Respect is a two way street. You all may pay our paycheck. But we are there for your convenience and we are there to help you get what you need.

2. We should have a general idea where everything is.

The training coordinator gives a tour but they just show us each general area of the store. Or if you are always right like you say you are, then you can figure out where it is?

3. That is our job description as Sales Floor associates. Those who work the morning and day shift set up displays and stock.

They generate the list that is supposed to be stocked. Evening shift associates get returns, straighten up the aisles, and at the beginning of their shift, they stock. Overnight associates stock several pallets of merchandise. Evening shift associates can't always go and look in the back while the truck is being unloaded.

The backroom is not some magical place where merchandise magically appears. Sometimes the merchandise just isn't there. We are trying to get it out and ready for the customer.

4. We should greet you and smile.

Why don't you do the same to us? Why don't you leave the bad attitude in your car? How about showing a bit of respect toward the associates? They probably have to be customers too when they are not at work.

5. Yes. More lines should be open. However, on slow days, is it really wise to have cashiers just standing at the register and only wait on a handful of customers the whole shift?

Remember, respect is a two-way street. Both parties should travel down that street.

Theoldlady65
to musicman88 #968578

And it is seriously your job to take it. Who are paying your paychecks again?

Anonymous
to Theoldlady65 #968648

It is the job as a human being to be respectful. Whether one is paid or unpaid, being disrespectful makes that person less than a human being.

There is no exception.

I remember back in the day where stores were more than fully staffed, things got done, and customers and employees were happy. Nowadays, the stores are severely understaffed, nothing gets done, and both customers and employees are miserable.

Why was Walmart so much better back then? What happened?

musicman88
to Theoldlady65 #968858

IF you are being disrespectful to me then I don't have to take it. I can simply call a member of management that will deal with you.

Customers pay the pay check.

But you still don't have the license to be disrespectful.

Anonymous
to Theoldlady65 #968885

It is not their job to "take it". Apparantly customers seem to believe this and therefore go into the store with nasty attitudes towards the associates.

Their mindset is "take it or lose your job". Wrong! You expect service with a smile? Try showing some respect to others and you will get that returned to you.

Although it is true that service cannot be denied to any customer due to race, religion etc., they do have a right to refuse service to anyone who poses a threat, is disrespectful, drunk or the like. As an earlier poster stated that is is the law that they cannot refuse anyone regardless, that statement is false. Walmart workers are not required to be *** kissers, they are there to help you but if you want to go in expecting everyone's lips to pucker up and keep their head stuck up your *** then I suggest you shop elsewhere.

The op thinks they have all the answers to a perfect world and wants to tell people how to do their jobs and what's required of them. They know nothing about retail and need to crawl back under the rock they came from.

Anonymous
to Theoldlady65 #975486

As a person who works in retail, I would like to say this: it is my job to assist customers in any way that I can, and personally I always do my best to do so, however, the customer is NOT my boss, and any time that a customer chooses to become belligerent or speak rudely to me, then I will disengage and walk away. I can assure you that I have never purposefully been rude to any customer, but some customers interpret the stores following policy or even the law as being rude.

Sorry, but I'm not going to break the law for anyone, not even a customer who thinks they are my boss because of an outdated saying. The customer is not always right. The store is not always right. No one is always right.

It is not the associates job to "take it". It is there job to assist you when possible, but some customers you will just never make happy.

MattD78
Vero Beach, Florida, United States #968377

"1. The customer is always right...even when they are wrong.

We are paying your paychecks. We are your bread and butter."

Um, no. This is a *** attitude and a lot of companies are learning this now. Many are starting to side with the employees in a customer dispute because it's better business to keep up morale with the employee and lose one sour customer.

"3.

Be prepared for the customer. Have what we need in stock beforehand. We shouldn't have to ask for stuff. There should be no backroom with our stuff still in it.

It should be on the floor waiting for us."

Again, no. This is an unrealistic expectation especially in a 24 hour store.

"5. All lines should be open with fast, friendly and speedy checkouts.

This having one line open in a Walmart supercenter is ridiculous. You have plenty of people working in the store that could check."

So what you are saying is you would rather pay higher prices since having all lines open means paying employees who have no line to stand around collecting a paycheck. Their salary comes from somewhere and if Walmart has to pay 10 employees to stand at empty checkout lines guess where that extra money is coming from. I guarantee you it won't be Walmart's profits.

Apparently what you are saying with this post is you don't like shopping at Walmart. Great, take your business elsewhere, you will not be missed.

Anonymous
#968343

I worked at Walmart briefly while I finished college and it really ticks me of that you think the associates deserve to be treated badly. First of all, NO ONE deserves to be treated badly.

That's the kind of thing that an abusive husband would say to justify his actions. Second, most of the things you are complaining about is not the fault of the associate. They do the best they can with the hours and training given. I'm willing to bet that in "your cases" you went straight to nasty with little to no provocation.

You sound like the type that goes in expecting a fight, so you find any little thing to complain about. I would also like to point out that NO ONE is always right, including the customer ,and it is ridiculous the way that people throw that phrase around to try to get the associates to break the policies for them.

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