Trafford, Alabama
0 comments
Not resolved

Update by user May 25, 2016

I've still not heard anything from Walmart on this issue but I wrote a review for this product on Walmart's website and they haven't posted it yet. It's been almost two weeks since I wrote it. Makes me doubt the validity of product reviews there.

Original review posted by user May 13, 2016

I have been buying Spring Valley Evening Primrose Oil from Walmart for a few years now and have had good results from the product.However, the last bottle I got smelled like the oil had turned rancid.

I called the toll-free number on the bottle and reported it. They took my email address and told me they would email me a Walmart gift card to refund my purchase price (even though I paid cash for it). While giving the man the information off of the bottle, I noticed it now states "Product of China." (I still had my last bottle and this statement was not on it.) I asked if this product was going to be made in China from now on and he said, "Actually, I looked this one up already and it was really made in New York." He said that anytime I want to know the true origin of a product that I'm purchasing from Walmart that I should call and ask where it was made. Really?

I'm supposed to call for every item I place in my cart at Walmart if I'm concerned about where it was made?

I sent an email to Walmart's Customer Service explaining what this man told me and asked if the labels truly did not mean anything. I also told them about the rancid product. Guess what? This was over a month ago and I never got a reply from Walmart or the gift card I was promised.

I still had my store receipt for the Evening Primrose Oil and took it back to the store for a refund.

Think I'll be buying supplements from Walmart any more?Nope!

I liked: Convenience.

Review #847172 is a subjective opinion of a user.

3.5
Layout of Store
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Website
Staff
Diversity of Products or Services
Location
Customer service
Price Affordability
Ease of Use
Reason of Review / Monetary Loss Bad quality / $7
Preferred solution An answer to my question, "Do your product labels lie?"

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