Not resolved
1.3
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
1 comment

The WORST shopping experience I have ever had.I had an electronic item burn out.

I knew it might be hard to find, so I went online. According to Walmart's website the store had several versions of this item in stock at the Lindon store. I don't usually shop there, but it is close to my house so what the heck. I went through the entire electronics section and couldn't find the item, no sales associates were at the counter.

I asked several workers in the general area and was told "I don't know. Ask someone in electronics." Not even an offer to page someone who knew. I finally found someone, he was polite and dealt pretty well with the angry woman he was dealing with, but he'd never heard of the item I was looking for and kept showing me the wrong thing. Granted it's not used much any more, but still.

He finally said he would need to ask his manager. I was ok with that, but over 20 minutes later there was no sign of him or a manager. I couldn't even call their help desk to have them send someone because I couldn't get cel service in the store. Finally an assistant manager showed up in response to a page, I wasn't the only person needing service, and looked up the item I was trying to find.

He figured out what it should be stocked next to, but didn't know where that would be. By that time I knew the neighboring item. We finally found one similar item, stuck behind something else on a disorganized display, however it was twice the price as the ones listed online. He finally looked up the item and found that all three versions the website said were in stock were not.

I was not willing to pay that price after all the hassle. I was told the only way to voice my complaints was to fill out an online survey. I left only to find that the exit doors near my car were now locked. No notices or signs, just a locked door.

Apparently they lock the main doors at night to "prevent theft." When I got home I got online to complete the survey with my complaints. Do do that you have to make a purchase!

Seriously?Never, ever go to this store!

Review about: Walmart Customer Care.

Reason of review: Poor customer service.

I didn't like: No service, Item listed as available in store online not actually in stock, Doors locked when leaving.

Had an Experience with Walmart?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Albuquerque, New Mexico, United States #1288808

When you are looking for things it is asking for a lot of nothing no help never.

You May Also Like

I was Robbed by Walmart's Money Center Walmart "I went to the Money Center & picked up a new Walmart Money Card. I gave the agent $500 plus their fee. The agent took my money and the card,..." Read more Walmart - Quality Pets/starvation policy is knowing willful cruelty of Puffers Walmart "When I found Green Spotted Puffer fish at Walmart in February 2015., I was shocked. All were emaciated and suffering from fin rot, ich, flukes, and parasites. The associate warned..." Read more Walmart - Traces of Anchovies in Great Value Chocolate Flavored Syrup! Walmart "...I decided to read the ingredients to see exactly what's in Great Value's chocolate flavored syrup to make it this consistency and it said that it may contain traces of..." Read more Walmart - Horrible service and a very filthy store Walmart "At Walmart on Fallbrook in Woodland Hills, Ca. I have to bag my own things as the checker just stands their. The check stand in the back is..." Read more Aliexpress - Customer service is horrible. Aliexpress "I ordered Par 56 led swimming pool lights. They started leaking within a few days of installation. The seller warranty is for 2 years. The seller does not respond to..." Read more Fine Trade's Charged $89-$200+ Shipping for $11 Product! Fine Trade "Fine Trade on Amazon's site charged me $89 shipping on a product that clearly stated Free Shipping! Taking advantage of Amazon's One-Click program, Fine Trade has set up many of..." Read more Safeco Insurance - Safeco Claims the WORST EVER Safeco Insurance "On July 11th, 2017 we noticed that our hardwood floor in our kitchen and hall had erupted due to a water leak at the refrigerator. The continuous hardwood floor consists..." Read more Cheapoair - DO NOT USE! ! ! Cheapoair "My husband is in Iraq. He gets to come home for 14 days out of a year. We booked flight, charged my card, and send email confirmation of booking number...." Read more