online walmart is pants!!! i spent over $250 on christmas gifts and realized they were emailing it to my previous address.
i called them up and spent over 40 minutes on hold. i was told that they could not update my shipping address and i would have to cancel the order and reorder the items. some of the items were no longer available and some of the items were still shipped. i called walmart and spent another 30 minutes on hold to find out when i was going to get my refund back.
i was told it could take 5-7 business days for the refund and that i would not be getting a full refund because some of the items were already shipped. the representative was very rude and told me this was my fault and i would have to call the delivery carrier (UPS and FEDEX) to have them send it back. and there was still another item pending to be canceled. i am beyond frustrated with this whole thing.
i can't buy any one else christmas gifts until i get my refund, i've wasted time to call walmart over this matter, and i have to go out my way to make sure the items are sent back from what they shipped out after i cancelled it.
i will NEVER make an online purchase again!!!! thanks, for ruining my christmas!!!!!
Reason of review: Problem with delivery.
Preferred solution: Full refund.
Walmart Cons: Customer service, Service, Long waits.