Brockton, Massachusetts
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

I put in a $74.36 order online. I didn’t pick it up within 6 days.

The item was shipped back, and the money was put back on my credit card. I did a live chat, in which the woman didn’t understand English very well. Took a long time to get my message across. She told me I would be refunded within 5 days.

Still no refund. I called today, the Wal-Mart system is down. I am to call back in 1 hour. I usually don’t shop Wal-Mart.

I will certainly never again!

So not worth my time. Not to mention they are holding up my refund so I can buy elsewhere.

Product or Service Mentioned: Walmart Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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It's not their fault that banks take 5 days to process a refund. They can't hold your order there indefinately. Maybe you should try picking your order up, and taking responsibility once in a while?