I recently visited the Military Rd Walmart in Niagra Falls, NY. when I went to purchase my groceries I accidentially used my debit card instead of my EBT Benifits card.
I realized this too late, and asked if there was anyway to remove the charge from my card. I was told that I would have to get cash back and then put it on my EBT card. I did NOT want cash back. After speaking with a floor manager and then a front end manager, I left the store and then called my bank, where I was informed that it can be done, they do that sort of thing all the time.
after speaking with my bank I called the store and spoke with Tara, who is aparently a manager. she basically told me that it couldn't be done. I asked to speak with her superior and she basically hung up on me.
I called back and spoke with Jen an assistant store manager explained the situation to her and she referred me to Kathy, who I then explained the situation again to, and then finally she passed me on to Alicia the Financial Manager for the store, after explaining again for a fourth time the situation I was again told that Either I could take the cash, which I didn't want or put it on a gift card which I didn't want either, I would have liked the money back in my bank acct. I will be advising my bank that this was an unauthorized purchase and it will be disputed.
Product or Service Mentioned: Walmart Gift Card.