We stopped in this store to re-supply on our long road-trip & purchase a bottle of gin ($21.81) I guess in WA liquor is locked up & it must be claimed and checked out at the self checkout with help of an associate. No option to use a regular checkout (where this would not have happened) The Happy Juice was in a solo bag and did not make it into our cart full of supplies.
Store video showed it was stolen by the next customer. I called several times after we noticed it missing at our Seattle destination--hours away. All employees were professional but the store manager (Z.W.) never returned my 4 calls over 4 days. Store policy according to 1 employee, Kendra, is no refund or replacement unless I brought in the receipt.
I'm not going to drive hundreds of miles for $22. That is as Ridiculous as this manager' inability to do the right thing and not to reply is really bad customer service.
I'm done with Walmart and their credit card unless this is resolved with a credit or gift card ASAP. date of transaction: 7/17/2019 Time 20:29 TC# is not readable
Product or Service Mentioned: Walmart Account.
Reason of review: Poor customer service.
Monetary Loss: $22.
Preferred solution: Full refund.
Walmart Cons: Poor customer service by store manager.