Walmart - Straight Talk Wireless Phone Plans = SUCK!!

4801 of 5139 Walmart reviews

I DON'T recommend Straight Talk Wireless Plans sold in Walmart.

I made the mistake of getting it before New Year's.

They they transfer my phone # from my old carrier right away but failed to activate my phone until 5 days later. I was unable to call family for New Year's, lost business for 5 days and was extremely frustrated. I decided to find a more reputable company and when I tried to transfer the phone back, they held it hostage and wouldn't release it. IT WAS THE WORST EXPERIENCE!!!

Never again. Don't use it!You will regret it.

Their service is the worst.

This review is a subjective opinion of a user.
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review #167071
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Helpful? 77 Yes 77 178 No 178
Had the same issue 19 Yes 19
4801 of 5139 Walmart reviews

Oct 19, 2011 #361270

What a bunch of ***!! Just about every complaint on here is because you people didn't read the TOS or return policies before you bought. Another is a straight out lie. You have not been with ST for 3 yrs. It's not that old of a company.As for holding your number hostage, that's pure bull. As soon as the port was established, the company you went to had complete control and was the one who made you wait.

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Syriah Lene'

Oct 04, 2011 #353650

Straight talk sucks ***! I've been with them for 3 years and I've had 3 different phones. My first one was just unattractive so I switched phones and the one I had before the one I have now randomly turned off when I was texting or when I was on the phone, anytime I tried to get into my pictures or ringtones. Now I have the touch screen phone I just got it about 2 months ago and everytime I try to get into my messages it says 'initalizing' and it's done this 3 times. The last time was just last night so I put in the *#115 code in code entry mode and it still wasn't working. I kept turning it on and off and it still wouldn't work. So I called the customer service. Not only couldn't I understand what the *** they were saying but it was no help because he told me he would have to send me a new sim card. It will take 3-5 days to get here. I'm soooo pissed at all this ***. My day was just fine until all this happened. And today's my birthday and I'm soo upset that I have to wait to get my phone to work. No one should have to go through all this *** to get a phone to work!!!! Straight talk is the worse! After all my minutes are up I'm deffinetly switching.

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Sep 27, 2011 #350578

I have just spent another 3hours with straight talk customer service. Never have I had such a horrible experience. It is everytime I need to call them. Can't understand them. The plan is okay as long as you don't need to call customer servce.

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Sep 13, 2011 #343882

:cry :cry :( :(
report them to the FTC and let those tears turn to anger

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Aug 29, 2011 #335938

:cry you little ***

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Aug 22, 2011 #332697

I must add my voice to those with terrible experience with this product. I went days without service even though I told them before they ported my number that there was a problem with the phone. They said it'd clear up once the phone was activated. I got a Nokia on-line and the phone would not work with the SIM card. I ended up getting double-billed also. I called repeatedly and found customer service was not able to figure things out. They wanted me to wait for a special mailer and then once they received the phone back, they'd send a replacement. This is after a week of sending new SIM cards, etc. They keep you on hold literally for 2-3 hours. It was terrible. They seem to be using an outside contractor for customer service and the contractor is foreign. It's impossible to reach anyone but this foreign company. The only time this is a good plan is as long as NOTHING goes wrong!

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So what is a better alternativ

Aug 12, 2011 #327614

I am reading this blog, and all the complaints...but bottom it better than paying $89 dollars and up for a service you get for $49? My understanding is Straight Talk uses a Verizon network.

I have Sprint, and my bill is NEVER the comes in from $65-$110 per month.....they gig you on all kinds of little bs overages and hidden terms...

I think it is safe to say, all phone companies and cell companies put it to you....I guess it is best for the consumer to decide if $49 bucks is easier to stomach than $100 for the same crappy customer care.

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Aug 08, 2011 #325567

Just dumped st they wanted me to send my kinda working phone in to them and wait 7-10 days with no phone for a replacement phone....WTF are you kidding me ??? I use my phone for work daily 7-10 days no phone what a freaking joke. Back to at&t At least I can understand them when we talk.ST SUCKS!!!!

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Jul 27, 2011 #319243

Ive had this service now for a couple of years. Ive recommended it to several friends and family. 9 people I know have switched to there service. 1 friend is having a slight problem with service. Although I think it is my friend, hes not to mentally stable, seriously. Id recommend it, ok value for the money. :)

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Jul 20, 2011 #315625

Straight talk is horrible!! The customer service is horrible!! Cant even understand them!!! And they are not all on the same page!! One person tells me a sim can not be reset I call back in and another person tells me it can! I have been fighting with this company for the passed 4 hours!! Get some trained employees anyone can read and search and FAQ and thats all they are doing! They dont even know whats going on!!!:( I will be switching service as soon as my minutes expire!

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Jul 18, 2011 #314222

I’ve been really happy with my Straight Talk phone. I switched from T-Mobile. Coverage is actually better with this phone and my bill is only $48 VS $128 a month. I will stay with Straight Talk as long as they provide the same Unlimited Everything at the low monthly price.

The customer service is OK, but they could defiantly use some improvements.

Overall I cannot complain. I really like the phone I got (Nokia E71) and the coverage is great here. (Central Minnesota & Wisconsin)

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Jul 15, 2011 #312943

This Company should be put out of Biz it is full of lieing thieves who keep putting you on hold for 3 mins please can we have you info again please oh I cant see the info unless you give me the info first please *** ! IF I COULD JUMP THREW THE PHONE I WOULD KILL EVERY LAST ONE OF THEM PIECES OF *** !

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Jul 11, 2011 #310943


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Jul 11, 2011 #310942


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Jul 08, 2011 #309752

My ST is on the verizon network. They had "network errors" July 4th and again on July 6th. The first time my phone display said "no service". I called from a friend's landline and spent 51 minutes on the phone. The last 40 minutes of that was being put on hold every 2 minutes while the agent tried to contact "carrier services". She finally told me to dial the *22890 activation number every 30 minutes and call back in 4 hours if it still did not work. I went over to a convenience store and the clerk told me that her verizon phone was working but a friend with ST was experiencing the same problem. I went back home and found more entertaining things to do. About 6 hours later my phone came back to life with 3 duplicate text messages telling me to dial *22890 so I did that. The following day I went to make a call and got the system message about my default PIN and then had to select 1 for english before the call went through.

I thought it was fine until the 6th. A severe storm dropped a big tree limb over my power line and a widespread power outage happened shortly afterwards. I figured it best to call the power company so they could inspect my line after they got power restored in the area. My phone didn't say "no service" this time. Instead I got the verizon wireless welcome message followed by transfer to the menu where you can use a credit card or calling card to continue. Quick tests confirmed that my phone no longer had any prepay credit for voice, text or
... Show more

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good advise

Jul 02, 2011 #307548

im getting straight talk next week, so ive learned, no auto pay, and ill buy cards at walmart and not online..

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Joseph Primm

Jun 20, 2011 #301854

DO NOT use Straight Talk wireless' option to
"auto-fill" your wireless phone account.
These people are thieves and WILL charge
your bank account unauthorized!!! They will
then blantantly dare you to file a

My phone service was on "auto-fill" via my
debit card which paid my fee monthly on the
5th of the month for nearly a year when
suddenly the charge was changed to the first
of the month.

I immediately notified Straight Talk that
this was unacceptable because I am on a
fixed income and only get paid on the third.
I spoke to three separate reps concerning
this matter unsuccessfully. Finally I
removed the "Auto-fill" option so no further
charges would be made.

My current service expiration date at that
point was still a week away but Straight
charged my bank account anyhow... even AFTER
I had cancelled the option. CLEARLY

I went to my local WalMart and purchased a
service card so I could still use my phone
and tried to work out a refund of the
unauthorized charge with Straight Talk
Customer Service.

How can I put this?... Impossible.

At first they refused to even acknowledge
the charge and we argued for a month them
saying that they did not
... Show more

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Jun 16, 2011 #300074

I do NOT recomend Straight Talk!! 4 phone calls and 48 hrs later to activate the phone. I have to call several times every month after I purchase a plan to use the freaking phone. Indian ustomer service sucks!! :?

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richard thorpe

Jun 08, 2011 #295709

I guess it comes down to do you know what your doing. Straight talk and its plans are great and i do recommend it.

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Jun 06, 2011 #294918

we never used cell phones before...we don't need em now

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