Fremont, California
0 comments
100% full Not resolved

Placed order for some furniture and paid $1332 through their ecommerce site.Called up after 1 week to check the status, they are saying order is incomplete!

They are penalizing the customers for their technical faults. It takes hrs to get to a support executive who can tell something other than "your order is incomplete"! Such a terrible customer experience, never seen till now. Now, there is no delivery and there is a hold for $1332 and will take 2 weeks to release.

Nobody knows what to do... giving false information. Advised me to call bank and release the hold.

I will never buy anything from Walmart..Enough is enough.

Review about: Furniture.

I liked: Prices.

I didn't like: Customer service, Web experience, Long waits.

Review #609247 is a subjective opinion of a user.

2.8
Price Affordability
Layout of Store
Discounts and Special Offers
Product or Service Quality
Diversity of Products or Services
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Order processing issue / $1332
Preferred solution Deliver product or service ordered

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