Taking customers for a ride, through walmart.com site. Very bad customer experience

1990 of 5129 Walmart reviews

Placed order for some furniture and paid $1332 through their ecommerce site.Called up after 1 week to check the status, they are saying order is incomplete!

They are penalizing the customers for their technical faults. It takes hrs to get to a support executive who can tell something other than "your order is incomplete"! Such a terrible customer experience, never seen till now. Now, there is no delivery and there is a hold for $1332 and will take 2 weeks to release.

Nobody knows what to do... giving false information. Advised me to call bank and release the hold.

I will never buy anything from Walmart..Enough is enough.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Discounts and Special Offers
Layout of Store
Price Affordability
Diversity of Products or Services

  • What I liked
    • Prices
  • What I disliked
    • Customer service
    • Web experience
    • Long waits

Reason of review:
Order processing issue
Preferred solution:
Deliver product or service ordered
Monetary loss:
$1332
Product or service
Furniture
Review category
Furniture and Decor
review #609247

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1990 of 5129 Walmart reviews

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