I went into the store to purchase an Ipod Touch for my son's Birthday. Based on Walmart.com stating that the store on 8th St in Colorado Springs had 6 of these units in stock.
i went into the store and amazingly they had 0. I spoke with an Associate in Electronics who stated their inventory and the inventory stated on the website are always wrong and that the Associates are very frustrated because Mgmt doesn't care. I was very upset as this was for a Birthday gift. The associate asked if I would like to speak with the Store Mgr and I said yes.
The Store Mgr came out and spoke with me. I told her the story and she said that its not her fault that the inventory reported online is not the same as in the store. I stated that it wasn't even close and the associate said that the inventory has been wrong for months and Management makes the associates deal with the upset customers.
The Store Manager said that is part of their job and started to walk away when i stopped her and asked for her Supervisors name and the only answer I got was to call 1-800-Walmart in which all you get is a recording. The Store manager at 8th street should be fired and never allowed to deal with another customer again.
Product or Service Mentioned: Walmart Website.
Monetary Loss: $300.