I ordered an item online.

On delivery I see the box is busted open and looking in I can see the item has deep scratches and I am not sure if any parts may be missing. So I refused the delivery.

Walmart was supposed to send me a replacement but they say its back-ordered.

As a test I went to walmart.com and I had no trouble adding the same item to the cart as a new order.

When I call to verify if I could order this item I was told that yes its in stock. What the ***! When I told the customer rep that I was told my order is back-orderer she could not explain why it shows in stock for new orders but back-ordered for my order.

Total screw up!

Reason of review: Order processing issue.

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