Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store

I ordered a box spring from their website which was suppose to be deliverd to the store for pick up. It never moved off prossesing to shipped so I called customer care.

I was told sometimes that just happens and I could should not happen again. I asked how I was going to get my money back. She then said she could cancel the current order and in 48 hours I would get a confirmation email then 7-10 days later I would get my money back for an item that I never received! So disappointed!

The order should have been there at the promised date. At the very least an email updating me on the status/issue.

No communication from them what so ever.

Reason of review: Never got my order.

Preferred solution: Full refund.

I didn't like: Not getting a product i ordered.

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