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Walmart in Plano, Texas - Horrible Customer Service

1.0
Details
Order # 7535191938714. I called (800) Walmart about an order and I spoke to JEREMY. He was rude and condescending. I was wanting to speak to a Manager and he would not transfer me. He talked over my voice and did not allow me to speak. I am 52 years old. No one treats or speaks to me in that manner. Please pull the call.. It was around 11:30am. I stopped shopping at Walmart due to the unprofessional people that work there. I will be going back to Kroger. JEREMY has no clue what CUSTOMER SERVICE IS. Horrible experience!
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1 comment
Anonymous
#1751520

Jeremy obviously treaded you and spoke to you in that manner. Your problem is that you are expecting great service from a big box discount retailer.

You aren't going to get it. Shop full service retailers if you want great service, just realize you are going to pay more for good service.

Review
#1660171 Review #1660171 is a subjective opinion of poster.
Resolved
2.8
Details

Update by user Apr 03

The Manager that hired the employee in question called me and she assured me that it would be taken care of to my satisfaction. I am given my faith in her, who I met yesterday for 1st time, over the phone to address this issue agreeably for both of us. I am satisfied...

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3 comments
Anonymous
#1669225

Are you really upset over $1?

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Review
#1504669 Review #1504669 is a subjective opinion of poster.
Cons
  • James the manager and walmarts selection of managers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • shameful
  • Rudeness
  • Disdain
  • Contempt
  • Poor Service Skills
  • Civility Of Management
  • Embarrassment
Had $60 saved in my walmart savings catcher and on 10/27 someone fraudulently stole all of it and bout two video games. Was able to stop one item from leaving the warehouse but the other was sold by a second party so I haven't heard back from them. Unfortunately,...
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1 comment
Anonymous
#1591244

I had a likely situation. My card was hacked October 2.

I notified customer service 2 days late. Nice people! However they told me me they would reimburse me the $40. Changed my password word!

Waited two weeks. No money in account.

Called again. It has now been a month and Walmart has sent nothing to my account!

Review
#1391107 Review #1391107 is a subjective opinion of poster.
Reason of review
Problems with payment

Walmart in Plano, Texas - Pissed off customer!!

1.0
Details
I was there three hrs. At Walmart just for a oil change, then they lost my keys, then they had oil from there feet and hands all over the truck and under the hood, and they couldn’t put coolant in my truck even when I bought it. I had three store managers helping me but this all took three hrs. Ridiculously!!! I’ll never go back!!!
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Review
#1354892 Review #1354892 is a subjective opinion of poster.
Reason of review
Bad quality
4.1
Details
After Walmart app recently updated I lost close to $40 in rewards dollars. I’ve been using this app going on three years now. I like to let my dollars add up and then use them for Christmas. Now they are gone and I can’t seem to get any help with this issue. Therefore...
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Review
#1122251 Review #1122251 is a subjective opinion of poster.
Reason of review
Problems with payment
I purchased 2 of the same items. I received an email that the items were ready for pickup. When picking up the order only one item available. Later that day-- I received an email that the final item was ready for pickup. A trip back to the store...the item was not...
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1 comment
LadyScot
#1204768

*** question, but I hear this from my friend who works at WM, but did the email actually say it was ready. or that it was in transit?

Review
#907561 Review #907561 is a subjective opinion of poster.
Reason of review
Order processing issue

Atm Review

1.0
Details
My name is aaron spindlow someone stolen my debit card and took 503$ and now about to lose my home and everything for this
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Review
#872658 Review #872658 is a subjective opinion of poster.
I agree I was wrongly accused of theft but after going to court my case was dismissed than 11 mo. Later I go in that wallmart to buy a couple of things for my family and I am greeted at the register receiving my recite for my purchase by a Plano cop and the same ***...
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1 comment
Anonymous
#1142226

also my case was dismissed becaus i accidently stole less than $20 of things witch i thought i pay for.

Review
#826831 Review #826831 is a subjective opinion of poster.
Cons
  • Way i was treated for dyeing a customer for 25 years
  • Way we were treated
Reason of review
Wallmart security
Preferred solution
Let the company propose a solution

Update by user Nov 21, 2014

To

Walmart Customer Care

Gerson;

You did not address the issue.

The issue is selling before your ad states.

The bigger issue, one would think is certainly more imperative, is the manner in which your store and employees treats their customers. Your response letter justifies...

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16 comments
Anonymous
#1356508

Who gets that bent out of shape over a TV anyhow? Honestly if that makes you that mad, you truly need some counselling.

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Review
#560447 Review #560447 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$118
Preferred solution
Deliver product or service ordered

Contact Walmart Customer Service

Mailing Address:
Walmart
702 SW 8th Street
Bentonville, Arkansas 72716-8611
United States
Phone:
(800) 925-6278
All Walmart Contacts

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Walmart in Plano, Texas - Rude, unprofessional employee

I was in Walmart, Port Arthur, Texas (Memorial dr.) Went to get an oil change. The employee (Darius) was so rude and unprofessional it was unbelievable and unacceptable. As I sat in my car waiting for them to open, he asked me did I need an oil change. When I said yes he told me to go inside they'll write you up. very hateful sounding. When i realized he was not going to open the door of the automotive dept. I started to walk around to the front door and the employee screamed at me "Come here". Very Loud. I will complain every day until something is done about this poor excuse for an employee. He may scream at some women, but not this one.
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3 comments
Anonymous
#338219

its walmart they make a person very stressful! trust me!

But *** i put up with more *** then just him saying hey come here lol! we dont get paid enough and we sure as *** hate or jobs,But I respect customers untill they disrespect me but I was raised to respect people. maybe he was having a bad day u never know. Some people dont know how to deal with things.

Maybe someone he loved passed or he got dumped..you cant miss any days at wal mart if u want some sorce of income.But just remember that...theres things people deal with and you may not know what it is..just brush it off life is more important then that...and you trying to make him lose his job and not have any income in this enocomy is not a smart move.

You know u have ur days too when things dont go right..does anyone try to make u get fired? Worry about the important things in life like yourself...it will get u further.

Anonymous
#325271

Whoever is commenting re: Rude, unprofessional employee (Darius) The comments after the complaint made by jlynn are all bogus. They are not from walmart. I don't have time for this nonsense

Anonymous
#325203

OH NO. THIS WEBSITE IS A PHONY.

UNBELIEVABLE! WALMART BETTER TAKE AIM AT THEIR WEBSITES BEING HACKED. BECAUSE THIS ONE DEFINITELY IS.

THIS WOMAN WOULD IN NO WAY BE EVEN ASSOCIATED WITH THIS EMPLOYEE. THIS SO CALLED WEBSITE SYSTEM IS A FAKE.

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Review
#254052 Review #254052 is a subjective opinion of poster.
Loss
$33