Unfortunately, I had the opportunity to experience the worst employee that this Wal-mart acknowledges as a customer service representative a few mornings ago. As a customer, you may come across questions regarding store policy or regulations, and it's logical to contact the customer service department just as you would for any other business such as Amazon, Fry's, or Target.
You may feel compunction as you ask them trivial questions that they may have encountered thousands of times or as you watch them go out of their way just to help you. But the result is the same whether you received your answer or not: you are treated with respect, professionalism, and proper decorum. Dismally, I was mistaken to expect these qualities from a CUSTOMER SERVICE representative, which is a fundamental flaw in itself and defeats the purpose of what customer service truly represents. Now, I am not hating because she could not do what I asked (I would never ever encourage an employee to go against policy and risk job security), I am expressing my absolute disgust regarding her condescending and curt behavior that morning.
It was as if she was castigating me for not understanding store policy (HELLO! I don't work here, that's why I am asking). I told her that she may have been a little patronizing toward me, but that only developed into a horrendously boorish attitude as she became defensive toward me. If you think that is bad, the way they handle formal complaints is impractical.
The process is entirely verbal and you express your grievances to an apathetic and nonchalant customer service "manager". This Walmart is huge, and filing a compliant is futile. So, if you do happen to get mistreated I suggest that you address all your issues to corporate. Hopefully, they'll have the integrity and the moral scruple to do something about it.
https://corporate.walmart.com/contact-us/store-cor than that, try out their competitors like Fry's, Marsh, Meijer, Target, Kroger and Staples. They're pretty good.