Not resolved
3.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Staff
Website
4 comments

A friend of an elderly widow tried to return a dead battery on January 31, 2016 which was purchased Feb 1, 2015. The battery had a year warrantee. This lady had to wait for someone to take it in to Walmart for her. The friend was turned away and told that the year guarantee was up. Rather than ask for a manager, the friend returned the battery to the 80+ year old lady.

She had to go out and spend her limited income on another battery (of course) from another store.

Shame on you Walmart!!!!!!!!!! If this is an example of your Customer Service, then everyone should know!!!!

Product or Service Mentioned: Walmart Manager.

Reason of review: Warranty issue.

Monetary Loss: $125.

Preferred solution: I believe that Walmart should pay for the new battery.

I didn't like: Lack of customer service, Huge line.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1115768

If it was a car battery they should have took it back especially if she had a receipt. After a year most batterys would still be prorated.

If it was another kind of battery than yes the warranty is with the company. Sounds like they just did not want to.

Anonymous
#1114687

Most stores have 90 day return policy, not a year. The warranty is with the company who made the battery not with walmart.

Just because this customer is old doesn't mean she gets special treatment.

Next time she should read the return policy on the back of her receipt. Her fault totally.

Anonymous
to Anonymous #1114787

A lot of people want special treatment because they are old, disabled ect. but they also want equal treatment.

Well special treatment to me is discrimination as well, only it benefits them. What a shame, they can't have it both ways.

Anonymous
to Anonymous Chicago, Illinois, United States #1241708

Anonymous first the review states the warranty was a year. you do not know any more than I do if that is correct but rather than calling this person a liar when you don't know lets give them benefit of the doubt.

second in case you cant read a calendar Feb 1 2015 to Jan 31 2016 is less than a year. 3rd you are assuming the warranty is with the company not Walmart and that was never the complaint here.

And fourth you sound like a rude individual who is showing the world that you speak from fabrications in your mind rather than knowing actual facts. Remember that making assumptions makes an A** of you and me since I think you have that down pretty well already you don't need to make the assumptions.

You May Also Like