I was recently looking for an item, and walmart said they carried it. I looked online and it said it was available in stores.
I went to my local walmart, in fort worth tx, and they did not have the item. no surprise. but what did make me upset was the manager Brenda gave me a completely different item and said thats what theie system referenced. the item was not at all the same, i was looking for a wireless router so the functions needed to be specific.
I then looked online and had them call the crowley store which also said it carried it. they too did not carry the item. They finally found it located thirty min away in arlington, but is $50 more! Onlines price was $75, the stores was $120.
Walmart has an option to go site to store which would allow me to pick it up at any location for the online price of $75, but i would not recieve it for 2 weeks! When I asked why I could not recieve the online price, I was told by walmarts #800 customer service that they are two complete entitys. That would be a fine explaination but you can purchase online and return in stores, so therefore thier inventory is all the same, except no one updates it. Shipping an item from a warehouse to a store and giving me a $50 discount doesnt make any sence especially when the product is already on the shelf.
save the shipping costs, and let the customer have the exact item that is advertised for $75 online and everyone wins. walmart just likes to be right, and does not care about customer service. Having two different services under one name should force companys to be accountable for what each service is doing. If stores and online are completely seperate then they should never state that a product is available in a specific store thru thier online site.
This makes walmart and walmart online look like the same company. This is an unethical company for more reasons then I choose to write about, but they are getting to the point of ridiculouness.
Product or Service Mentioned: Walmart Shipping Service.
Monetary Loss: $120.