I had another shop inspect my husbands truck according to the requests of the Walmart claims department. We had to have the truck towed because the engine is completely destroyed by having too much oil in it.
Currently my husbands truck is still sitting at this shop as we have no way of paying for the tow or inspection. The claims department said if they were liable they were going to cover these expenses. As the previous shop said, the truck had entirely too much oil in it from the oil change Walmart did. The claims department contact, Melba, called me a week after the inspection was sent and she rudely told me that there was no way my husband drove his truck for so many miles with so much oil in it without the engine blowing sooner.
She cut me off abruptly every time I tried to speak and proceeded to tell me that she was denying our claim and Walmart would not be replacing the damages. She also said she would be happy to send my attorney a denial as well. I told her to have a good day, In Jesus Name. What they are doing to us is not right.
Not one but two different shops have looked at my husbands truck and have confirmed that they put too much oil in it and it caused engine failure. Share this until cooperate sees it!! Walmart needs to fix my husbands truck!! My husband just got this vehicle in September 2016.
It was his 1st vehicle ever. Nobody deserves for this to happen to them and Walmart needs to stand up for their actions and fix their mistake.
Product or Service Mentioned: Walmart Oil Change.
Reason of review: Damaged or defective.