I bought a Nintendo Wii for my two children. My son was with me at the time so I asked him to pick out a game. He selected three games costing over $100. When he got home he wanted to play right away so I set up the system for him. I was watching him play one of the games and noticed that it had violence in it. Then I looked at the games more closely and noticed that they were rated Teen. I saw the rating on it before I bought it but did not know what it stood for. I told my son that I do not approve of him playing the games and returned the games the next day. My son had opened all three games to look at the instruction booklet that came along with them.
I went back THE SAME day to return the games. The man behind the counter told me that I could not return the games since they were already open. He later called the person from the games department and he told me the same thing. I asked to speak to a manager. Finally a CSM spoke to me. I told him that when I bought the game I had no idea that what the ratings represented and did not have the time to read the rating. I am a registered nurse that works ten hours a day and do not have much time for shopping. Well after a few minutes the CSM finally let me return the game. However he treated me like a child by telling me that they will make an exception this time but next time I have to check the ratings before buying the games. I am a registered nurse that makes triple or quadruple as much as him and he had the nerve to talk to me like this.
I later complained to the store manager about the CSM's rude behavior about how he treated me like a child by telling me that this time they will make an exception and he too was rude and told me that they had a story policy not to return opened software and that as a consumer I need to check myself before purhasing the game for my son. I make more money than him and he talked to me like I was uneducated. A registered nurse needs four years of Nursing school. A manager does not need any college experience and he had some nerve to talk to me like this.
Customer service is getting worse at this store. Last time when I had a problem of being forced to show a receipt they gave me a measley $25 gift card. This time they did not even give me that for the poor way I was treated.
I will no longer be shopping at your stores again since you could not even give me a gift card for my bad experience.
Product or Service Mentioned: Walmart Gift Card.