We shop at a neighborhood Walmart 2-3 x's a week, spending usually 30-100 each time. We had people coming over, so I bought a rotisserie chicken from the deli.
It looked like the leg/thigh was missing; being rotisserie dark, and the missing part being all white. A lady next to us said that was the SECOND time she heard somebody ask that as she was standing there. The Deli clerk, said no, it's all there, it just fell apart when cooking. Since the package was sealed, top to bottom, i took her word for it, being the last chicken, and got home to find out the leg and thigh was indeed ripped away from the body, and not in the box.
The natural assumption was the clerk had eaten it, so we fed what was left to the dog, since we didn't want to take a chance eating somebody else's picked at chicken. 2 days later, I went back to the store, made another $50 purchase, and went to the Service Counter to tell the Mgr what had happened. I thought they would offer a credit, or at least an apology, but what i got was a power trip from the on duty manager, a Personal Manager, that said i should have taken the half eaten chicken back THAT day, 2 days ago, and there was nothing she could do. I told her I knew that wasn't true, because ANY manager can do whatever is necessary to make a purchase correct, especially for the low amount of $4.99.
She got belligerent with me and i asked her was it worth it to Walmart NOT to keep a customer for $3 credit? She said she didn't care- that wasn't her job to interpret me. What?! So i went home, got the chicken carcass and the case out of the trash, put it in a bag and went back to the store and laid it on the counter as proof of the purchase.
I said: you asked me to bring it in and I did. She said 'I'm not taking this!" and i said she didn't have to, just give me partial credit for the chicken i paid full price for that was partially missing or eaten. More belligerance from the manager. I took her name, title, and made a District Level complaint with the 1800 Complaint line.
Somehow, I don't think Walmart is going to pat her on the back, and say: 'Good job, protecting our $3!' at the cost of losing a frequent customer. And somehow, I think Walmart would SPEND $3 getting a new customer thru advertising.
What do you think? Was I out of line?
Reason of review: bad management.
I didn't like: Customer srvice, Damaged hot food product.