Tried to purchase a grill on Walmart.com, when I got to the store for pickup was told order was cancelled.
I checked on the website that there were 63 combo charcoal/gas grills in stock before I ordered. I paid with credit card to pick up in store around 10/ 10:30 am.
The site indicated that it would take about 4 hours to get order ready. Received email that order would be ready after 1:45 pm. Wen to store and was told that order was cancelled as there was none in stock (though I checked before ordering and they took my discover card payment). Later, at 3:57 pm my phone got a message from Walmart indicating they cancelled my order.
My computer received an email at 4:20 pm indicating the same. Why did they take my credit card? Why did they wait until almost 2 hours after the pickup time to let me know there were none in stock. Why did the site indicate that there were 63 in stock when I ordered.
No good answers from them. I believe they were inconsiderate, deceptive, and not a good operation to do business with. Went to a competitor and bought a better unit for a comparable price. So much for trying to do business with Walmart.
I don't feel they did business with me in good faith.
I feel that their website was deceptive and so was the results of the ordering process.
Product or Service Mentioned: Walmart Credit Card.