Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Product or Service Quality
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1 comment

I bought a pair of shorts at the Hudson, Florida Walmart and they were too small. Being that I was at the Port Richey, Florida store, I wanted to exchange them for a larger size.

They wouldn't exchange them because I bought them at the Hudson store. They would not exchange them, but refunded the money for the one pair which had been on sale at Hudson. She said the pair I was buying was an older pair and was not on sale. But the pair that I originally bought was a newer pair.

CONFUSED! Why wouldn't one Walmart store exchange with another?

I had the receipt. I had to pay $5.32 more for an older pair of pants - same brand and original price.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $532.

Preferred solution: Full refund.

I liked: Overall walmart is a good place to shop.

I didn't like: Customer service or check cashing policy.

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Columbia, South Carolina, United States #1306589

You need to remember that you are dealing with Walmart! They have some very odd and silly rules about everything, it seems, eg.

you cannot take your bottle receipt from one store in town to the other store in town.

Best to find a Kroger store in your area. At least you will find adequate lanes open and employees dressed like civilized human beings.

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