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Update by user Jun 28, 2021
No response from Walmart customer service
Original review posted by user Jun 28, 2021
On 6/21/21@1:27am I received a text alert from my bank showing that a purchase in the amount of $98.00 was charged to my virtual account debit card. I learned after several hours of trying to speak with someone from Walmart that the purchase was made online to Walmart Grocery.
I was given the name used to charge my account, a phone number, and a shipping address.
I did contact my bank to file a dispute for this charge that clearly was not made by myself or authorized for anyone else to use.
I opened this virtual account card to place an online order with walmart.com and I only made one purchase at Walmart using this virtual card. Because this isn't a physical card and the card numbers were entered in the payment method part of the payment information page, the only way that someone could access the card information would have to have been done by a Walmart employee who has access to online payment information. I asked the Walmart customer service agent to please explain to me how my debit card information was made available for someone to use. I was not given any further information and I was told to contact my bank and file a claim to try to have the charge of $98.00 returned to my account.
I've already filed a dispute and there is an active investigation at this. I am also looking into any possible legal action against Walmart for an obvious unauthorized charge using my private account information and correcting this charge and returning the $98.00 that is clearly owed to me by Walmart.
If someone from Walmart customer support would please respond to this message that can provide me any helpful information explanation of how this happened and why Walmart will not return the $98.00 that was fraudulently charged to my account. Thank You, William England
User's recommendation: I would look for claims of unauthorized charges to other customers like myself.
Monetary Loss: $98.
Preferred solution: I want the $98.00 that someone was able to charge using my debit card information to be returned to my account. .