I bought a 70 inch television from walmart and was told from the employee that if i bought their 3 year protection plan it would be covered under anything as well as if the screen got cracked since this was my main concern because i have a little one and i was worried that he may throw a toy or something. The associate assured me that the tv would be covered if something like that would happen.
Well 6 months later my son did just that and through a toy at the tv and it cracked. I went to file a claim and was told that they would not cover the tv because it was accidental damage. They said they only cover mechanical issues. They said they would not cover it at all.
So i called Vizio customer service and was told to call walmart. I called Walmart and was told that unfortunately they cant do anything besides refund me the protection plan money which was $80. I would not have bought the tv without it being fully prote ted! The Associate told me she wont refund me my money for the tv or replace it.
This was the most horrible experience i ever had and now i have no tv. This tv was almost 1000$.
I feel like I was lied too and now I lost all my money on a tv I cant replace. I know now not to purchase electronics at walmart.
Product or Service Mentioned: Walmart Protection Plan.
Reason of review: Bad quality.