I made a purchase at the Walmart in Winder Ga and I had to return it because it did not fit. I do not live in that area so I went to the Walmart located in Buford on Sardis church Rd.
Which the locals know it as the Hamilton Mill Walmart. I had my receipts and I paid with my debit card which I no longer had and the ladies at customer service told me that it had to go back on a gift card because there policy changed back in NOVEMBER 2016... If the money did not go back on the card whether you had the receipts or not it goes back on a gift card. I told her I would not accept that.
Debit is considered as cash and I had my receipts so I wanted the cash. The manager was called because no one could show me where this NEW change had been posted for customers to see. The manager wanted to take me to the check out where there computer is to show me this policy on the COMPUTER. I cant believe a store of this size would I am guessing purposely not post a change that affects their customers.
I called the corporate number and its been over a week still have not received a phone call from there STORE MANAGER! I decided to drive over 30 min to the Walmart I made the purchase at and without saying a word about what just happened the Gentlemen at the Winder store refunded my purchase in cash. Not saying anything about a "POLICY CHANGE" Thank You Winder Walmart. And as far as the Walmart on sardis church rd you have the horrible customer service and I will never shop there again!
So anyone wanting a refund in cash with a receipts good luck. I am sure they still have not posted the change!
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Walmart Cons: Policy not displayed and managerwanting to show me on a computer, Service and attitude, Big issue over a nine dollar item.