As I got in line at the express register at my local Walmart, I didn't notice that her light was off. I guess the cashier didn't notice me at first, but when she did, it was the most unpleasant experience I ever had. I told her she didn't need to get rude with me and that her lane closed sign wasn't up. I asked her nicely if she could ring me up anyways as I felt it was not fair to make me move to another line. She rudely declined saying she had to get to some meeting. I didn't care if she was going to be late for the meeting and is fired. My point is, she should have had her lane closed sign up. A turned off light doesn't mean you are closed. At this point another register open right next door to the one I was at. I stormed right over to the register in shock that I was treated as bad as I was being treated.
When I threatened to report the cashier to management, she started to cry and apologize. It was too late now. This is when the pathetic CSM shows up. The CSM didn't greet me in any way. She went straight to the cashier to ask what happened. What the cashier told her was a complete lie and made me look like a bully. And none of that was true. Then instead of disciplining the cashier, the CSM tells her to calm down and get to the meeting. The CSM made no attempt to speak with me at all. That cashier should have been fired on the spot. I am a elementary school teacher, and I would have never allowed any of my students to speak with me the way that cashier did. Especially when it was their own faults. I don't tolerate rudeness and lies.
I am going to report both the cashier and CSM. I have had a run in with that CSM before when she was a cashier. About a year ago, I had made a complaint on this site about this CSM refusing to clean off her counter and claiming I threw my shirt at her. I had called and made a complaint about her, then they turn around and made her a Customer Service Manager. I guess this store doesn't need me as a customer anymore considering they support rudeness and lying.