On 10/10/13 I called the Walmart Optical in Shelby Twp. MI.
The optician, Grace, was very rude. She told me I either needed to drive 3 hours to that particular Walmart to receive my prescription or go to any Walmart to get a copy. The nice ladies at SVS Vision reassured me that was ridiculous & called Grace back for me. She also gave them a hard time but eventually told them to fax over an authorization form & she would fax my prescription back.
This was at noon. Two hours later there was still no response to the fax. BECAUSE GRACE SAID I NEEDED TO, I decided to go to the nearest Walmart (10 miles away) to receive a copy of my prescription myself that I would then have to deliver to SVS because Walmart was taking far too long. At the Grand Rapids Walmart I was then told that they could NOT give me my prescription under any circumstances & the optician had no idea why Grace would tell me to drive all of the way there.
After I traveled the 10 miles back to SVS, Grace had STILL not faxed my script over...3 HOURS LATER. The wonderful optician at SVS then called Grace at Walmart for the 3rd time to see why it had not been faxed. Grace (on speakerphone) laughed condescendingly & said that she forgot about us & that it would be a while because she needed to take a lunch break. FOUR HOURS after I arrived at SVS Grace finally faxed over my script.
Grace's rudeness, laziness & incompetence was neither appreciated nor acceptable from a Walmart Vision Center. A customer should never feel like they are being bothersome by asking for something---particularly something I OWN (my prescription was paid for months ago). Just because I chose to purchase my glasses somewhere other than Walmart, I should not be punished!
I understand that HIPAA rules put some restrictions on opticians, but to be treated in a condescending manner & to purposely be told wrong information is absolutely ridiculous! I am not a satisfied customer and will never use Walmart Vision Center again.