Not resolved

Went to get my oil change as I have dozens of times before. Was told it would be 45 mins.

gave them my cell phone# and told them I would be wandering the store (with my 5yr old boy) An hour went by so I started heading back to the auto service center. When I got there I was told that they did not do my oil change they didn't have the right tools and did think of calling me to let me know that they where fished wish my Jeep. Thanks Walmart for waisting my time!

Spoke to store manager all he did was apologize. Poor customer service and no consideration.


Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Convenience.

I didn't like: Service, Communication.

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