I recently decided to buy my son a bicycle. I asked him to research product brands at different retailers.
The bicycle and the accessories he decided on where advertised on-line at Wal-Mart's official web page. After work; I met my son at Wal-Mart in Honolulu, HI. The store is located next to the Ala Moana shopping center. While gathering together the bicycle and the needed accessories my son stated that the bicycle kit that contained a headlight, tail light, water bottle & it's holder and a tire pump was more expensive than what they were advertising on their web site.
After seeing this compliant for myself; I offered to seek out a store manager to ask why. We eventually located a store employee, we stated our compliant to them, to which we were given an explanation that made absolutely no sense. I asked the individual to explain to me how a company that buys merchandise in huge bulk quantities to save the consumer money (their phrase used in explanation), could charge more "in store" than what they advertise on their web page. I received an unsatisfactory response and asked to speak to a manager.
The manager was never notified. In the intervening minutes that passed by, a different Wal-Mart employee was asked to explain the situation to us in a manner that made some kind of sense. During the course of the conversation my son pointed out that to buy the product on line would necessitate an additional fee for shipping.
This individual eventually ended their explanation with a shrug of their shoulders and the statement "Wal-Mart does not honor their web advertised prices in Alaska and Hawaii."
To which I stated, " too bad, because you have just lost a two hundred dollar sale in this store. I will buy what my son wants at Target or Kmart, even if it costs more."
All this because Wal-Mart wants to scam the American consumer out of a $10.00 dollar difference that they themselves promote.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Experience and their attitude.