Walmart - Wal Mart complaint
We visited the Wal-Mart Supercenter at this location on May 21, 2009 for the purpose of buying some groceries, sunscreen and whatever we found of interest after shopping at the Outlet mall in the area. When our purchases were being scanned by the cashier, he noted that we needed to show ID for our two cases of beer being purchased. I then proceeded to show him my Ontario Driver's License, politely pointing out to him my birthdate as indicated on the front of the license (which also has my picture thereon). He immediately then asked for my passport as, "since I was not a U.S. citizen, that is the only acceptable proof of ID". When I pointed out that I did not have a passport, he then asked me for a "resident card" which I explained is not something that we have in Canada. I then offered to show him any other credit card, etc. with my name on it but he stated that it was the store policy that they needed a passport from ANY NON-U.S. CITIZEN. I told him that I did not even need a passport to enter the U.S. but he still insisted that it was store policy and that unless I had a passport, I could not buy any beer.I would like to point out, which I also did to this clerk, that I am 45 years old, and, as much as I would like to look like I am in my 20's, I do not, in any way appear so. I even mentioned to him that I had a daughter who was in her 20's! My husband, who is also 45 also offered to show his Driver's License but the clerk would not even look at it""no passport, no beer. Period.
I then asked to speak to the manager and the clerk stated that he would page her but that, "she's gonna tell you the same thing anyway". Well, she showed up and, after being "pre-warned" by this clerk who left his till to fill her in on the details, she immediately said that it was store policy and that without a passport, we could not buy any alcohol. She would not even discuss it any further, even though we had told her that we just bought alcohol in every other surrounding town nearby (and even in this town), and if asked for ID, our Driver's License was always sufficient""even at the Wal-Mart Supercenter in Newport, TN which was closer to our campground. She reiterated that it was store policy; then, the clerk piped up and said, "see, I told "˜ya" which really made us angry. When I stated that I would be writing a letter regarding this experience they both just shouted, "Fine!" and "Have a nice day". After a few choice words (and not having a nice day at that point), we left our groceries and goods still in the bags and left the store, having made sure to cancel my previous swiped credit card (which, has no problem being accepted, even in the U.S., and sometimes, even without ID).
When exiting, my husband specifically pointed out the sign above the cash registers stating, "Alcohol purchases require ID". I guess that what it should have said is that, unless you are a U.S. Citizen, you can kiss your booze goodbye!
Monetary Loss: $100.