I run a nonprofit organization which helps children in low-income areas and education on sexual predators. We had a big event in a neighborhood for the less forunate. Spent over 300.00 on supplies at Wal-Mart. Candy, games, ice and paper products. We had bought ohe costume with hopes that someone would wear it for handing out candy, but the evening was hot and none of the adults wanted to wear the costume.
We had unopened candy and a few small games we did not use, so we went to Wal-mart for a return. I knew we were going to have a bad experience when the young trainee called for management. All items being returned were unopened but the young employee was having in question of the candy.
I wish I had gotten the a**holes name, he was rude, unpleasant and outright unprofessional.
I was able to return everything but the costume, he insisted that we wore it!! I was nice about it and explained why it was bought and asked for a manager or someone above him. He said sure and walked away, I watched as he walked to a manager and was talking, I went over and by this time the CSR had made up his own story and even after I insisted the costume wasn't worn he told the manager that it was!!
I am on here because of the principle, not the money. The costume was only 12.00. The CSR had a control issue and does not need to be in customer service! Oh by the way HAPPY HOLIDAYS WAL-MART! How dare you be so rude!
Product or Service Mentioned: Walmart Manager.
Monetary Loss: $12.