Update by user Nov 21, 2014
Walmart Customer Care
You did not address the issue.
The issue is selling before your ad states.
The bigger issue, one would think is certainly more imperative, is the manner in which your store and employees treats their customers. Your response letter justifies their actions.
Yiddish Proverb: "No choice is also a choice".
The choice of your "inaction" speaks louder than the words in your response. Sincerely, Kimberly Ward
Update by user Nov 21, 2014
Here is Wal-Mart's response:
Recently you requested personal assistance from Walmart.com Customer Care.
Below is our response and a summary of your request.
Response email (11/21/2014 09:01 AM) Hi Kimberly, We have verified your request, we understand your concern. We do apologize for this issue, unfortunately, these items had limited amount of availability and was offered to customers available at store.
We noted this in your account about the experience you had today at store. If you have additional questions, please reply to this email and we'll be happy to assist. Sincerely, Gerson L. Walmart.com Customer Care *******So, does this mean that if I am "OFFERED TO CUSTOMERS AVAILABLE AT STORE" you will sell???
WHY DO YOU HAVE AN AD THAT STATES SALE STARTS AT 8 A.M.? This means that if I am in store...on Thanksgiving Day or Black-Friday...I can PURCAHSE even BEFORE you ad states!! Ok. Thank you.
I will take this letter in to see where that gets me! What a joke!
Original review posted by user Nov 21, 2014
This is an OUTRAGE! Your 8.a.m.
11/21 ad! I went to the (East Plano. 75 & Spring Creek) store at 7:30 this a.m. to purchase the $118 , 40" TV.
When I arrived~ THEY WERE ALREADY SOLD! AND SOLD OUT! It wasn't even 8 a.m.! WHY HAVE THE RULES?!
WHY ADVERTISE WHEN YOU DON'T HONOR YOUR OWN POLICIES??!! The female electronics clerk said "Yeah, I made a mistake". Too bad the guy standing there that bought one WAS HER FRIEND! She said she "sold all 5".
I asked to speak to the (Electronics) Mgr. She (Liz) said, "Yeah, you'd probably not get one being in line anyway, so we sold all 7". WHAT!?! She is acknowledging that SHE ALLOWED TO SELL BEFORE 8 AM?
I told her that THAT is AGAINST COMPANY POLICY and she said she was 'UNAWARE OF ANY POLICY'!! what??? THE POLICY TO GO BY WHAT IS STATED IN YOUR MARKETED ADS??? I asked to speak to a higher Mgr.
He (African Am) told me (white female) that it was my "(your) problem". Told me to go to another store! and "Yeah, we sold them to the first 12 people standing in line" What!! At 7:15a.m?
I got 3 different stories from 3 different people!! This is FALSE advertisement. You are legally bound to your 8a.m. sale and honoring YOUR price.
You are also bound to hire HONEST EMPLOYEES who go by rules & company policy!! You also have the responsibility to have your employees treat THEIR GUESTS with respect and dignity!! Don't you think that Mr. Walton would DISAPPROVE of a "Salaried Manager" in YOUR STORE that treats customers like this?
With all the negative hype of selling on Thanksgiving Day...wow...this is EVEN BEFORE that~. I'm done. I will never shop Wal-Mart, again. There is a REAL REASON why people do NOT want your stores/Sam's built in their neighborhood.
It's about the DISHONESTY AND IMMORAL STANDARDS YOU KEEP. I am thoroughly and completely DISGUSTED with this morning's actions of your employees. It was truly great for my 13 year old daughter to see them in action, as well.
Thanks. For nothing!
Product or Service Mentioned: Walmart Advertisement.
Reason of review: Poor customer service.
Monetary Loss: $118.
Preferred solution: Deliver product or service ordered.