El Dorado, Kansas
Not resolved

Over the years, I`ve purchased tires from Wal-Mart (El Dorado, KS) with lifetime rotation and balance,(extra). On only two occasions have they honored that deal.

I went in the other day to get my tires rotated, and they said it would cost $2.50/tire. That was ok with me, it`s a 2011 with less than 30k on it, and they were not Wal-Mart tires. The queen "B" that apparently has the authority to refuse service, said that I had a tire out of round and they couldn`t rotate them...(?). I said she was full of it and talked to the manager.

He said they would go ahead and rotate them, but would note their reservations on the ticket...fine with me. After shopping and having lunch at the in-store Subway, I went to pick up the car.

The work had not been done. I don`t know if there was a lack of communication, or the employees are just defiant, but I`ll never buy tires from Wal-Mart again.

Product or Service Mentioned: Walmart Tire Rotation.

Monetary Loss: $100.

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