On july 4th 2017 my boyfriend and I were walking into walmart to make a return. As we were walking in a lady ran a yield sign and almost hit us, my boyfriend tapped the back of her car with his hand to let her know we were there.
She got out of the car yelling and followed us into the store. My boyfriend told her that he was not going to go look at ger car and that he had not damaged it and that we would be in customer service. She then grabbed his arm and started trying to pull him towards the door. He pulled away and continued to customer service, the lady followed still yelling all the way to customer service.
When we got there about 8 to 10 walmart employees had surrounded my boyfriend and informed him that the police had been called. One employee stood in front of him in the return line and three stood at the end of the line and there were others in between them around the line. He was told he could not leave, when he said he would leave if he wanted to they told him he would be taken to an office and held hostage until the police arrived if he tried to leave.
Then he was told he could not talk and he needed to be quiet or he would be taken into an office. He had done nothing wrong and had been assaulted but he was treated like a criminal and was told that he would be held against his will in a walmart office if he tried to leave.
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Poor customer service.