For the past 2 1/2 hours I have either been hung up on (4 times) or I have dealt with extremely rude ( Customer Service Manager Deebie, Assistant Manager Monica) or hung up on by phantom young female, OR transferred because they was about to get off older female. I DO NOT appreciate this service at all!
When I told Asst. Mgr. Monica about this issue, also after apologizing that this wasn't an issue she caused, attacked me saying nothing would be done except her finding out who was working.... I have been a manager of Grocery Stores, been a leader in the U.S.
Army, as well as Front Dest Manager of hotel Front Desks; all of which customer relations are paramount. This is the biggest display of Customer Reject I have ever seen/experienced! Take the good with the bad, Anthony was amazing in assisting me and actually made me feel like he cared. I will continue to pursue this to the fullest until, if ever, that I am a valued customer.
Please also keep in mind at minimum, and I have receipts, I put $60 a week on a card for WalMart.... this will surely stop if I don't feel valued any longer! Please respond with the information I will provide in an email.
I sincerely enjoy being a customer, but I WILL NOT SHOP SOMEWHERE I AM OBVIOUSLY NOT VALUED. Thank you in advance for all of your support.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
Walmart Pros: Product worked.
Walmart Cons: Bad service.