First off, to anyone that plays the game, you know where I'm coming from and how frustrating this could be. Now we all know that the latest World of Warcraft: Cataclysm came out on December 7th, 2010. My parents pre-ordered the Collector's Edition for me as a birthday gift, since we all play, and had it delivered to my apartment. They guaranteed game-day delivery so we could start playing right away.
The Issue: It wasn't shipped until the 6th and I received it late on the 8th. To top it all off, Wal-Mart didn't even send the correct copy. They sent the regular edition which is roughly 60 bucks cheaper. Now I have to go return it for the regular edition AND everywhere in the area is now sold out on Collector's Editions.
Plain and simple, don't pre-order any games from Wal-Mart that guarantee certain things. They won't follow through and the lack of ANY customer service for online support is laughable. The answer we received was a robotic "I'm sorry" and they offered to reduce the price. To bad the reduced price was still more expensive than the digital download of the regular copy.
Review about: Walmart Delivery Service.
Monetary Loss: $95.