First off, to anyone that plays the game, you know where I'm coming from and how frustrating this could be. Now we all know that the latest World of Warcraft: Cataclysm came out on December 7th, 2010. My parents pre-ordered the Collector's Edition for me as a birthday gift, since we all play, and had it delivered to my apartment. They guaranteed game-day delivery so we could start playing right away.
The Issue: It wasn't shipped until the 6th and I received it late on the 8th. To top it all off, Wal-Mart didn't even send the correct copy. They sent the regular edition which is roughly 60 bucks cheaper. Now I have to go return it for the regular edition AND everywhere in the area is now sold out on Collector's Editions.
Plain and simple, don't pre-order any games from Wal-Mart that guarantee certain things. They won't follow through and the lack of ANY customer service for online support is laughable. The answer we received was a robotic "I'm sorry" and they offered to reduce the price. To bad the reduced price was still more expensive than the digital download of the regular copy.
Product or Service Mentioned: Walmart Delivery Service.
Monetary Loss: $95.