Capron, Virginia
Not resolved
2.4
Details
Customer service
Diversity of Products or Services
Layout of Store
Price Affordability
Product or Service Quality
Staff
Warranty
Website
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I ordered food to be sent to my husband that was away at the time, printed page with correct shipping address. I checked fed ex and was being shipped to my billing address.

When I called Wal-mart all I got was sorry , return it and we will refund the money and you can reorder. No one at wal-mart is responsible, asked for a supervisor and after holding 5 min was told they were all busy and after 15 min on hold gave up.

The last time I had to cancel a screwed up order I had to call and ask where was my refund and then they gave it to me, said it was waiting for my call. What the ***, the order was cancelled and no one could refund my money, I thought after they received the box back that since it was already cancelled the money would have been sent.

Reason of review: Poor customer service.

Monetary Loss: $67.

Preferred solution: Full refund.

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