Update by user Apr 01, 2017
DO NOT BUY THE CARE PLAN
Original review posted by user Apr 01, 2017
I purchased an I Phone 5 S at my local Wal Mart , and because it was for my daughter, an active and somewhat absent minded teenager, I decided to get the service replacement /repair plan for 34 dollars. The salesperson lead me to believe that all I would need to do should the phone be damaged , was to return it to the electronics dept at that Wal-Mart.
My daughter dropped her phone and pretty much made it unusable. Upon returning to the Department, I was treated rudely by an assistant manager , who eventually had to call the main customer service person for direction (30 minutes later). I was then told I would have to make a claim online, mail my damaged product back to the service company "Asurion". and choose my replacement phone online.
I was given the choice of 3 brands of cheap looking phones that I had never heard of before. The site also gave me the option of being reimbursed for my purchase. Which to be fair was the cost of the phone plus taxes. The reason I am writing this review is because the whole sales and presentation of the "care plan" was misleading, and caused way more irritation and aggravation than I bargained for.
So although they honored the plan it was only after being treated rudely and jumping through irritaiting hoops that I was able to obtain satisfaction. Do buy the care plan!
Product or Service Mentioned: Walmart Protection Plan.
Reason of review: Poor customer service.
Preferred solution: Give me the same phone that I purchased, not unknown knock offs.