Purchased a SONY PS 4 console as a 2014 Xmas present for my son- when he went to play found a prior online personal profile; so, Walmart is passing off used consoles as new . Because we were on vacation where he did not have access to an HDMI port, my son didn't play with the console in the 15 day return policy.
When I contacted Walmart, they seemed stumped about the problem. The issue is selling a used item or a refubrished item as a new item at full price;not the terms of the return policy.
Sony, beware who retails for you.
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Deliver product or service ordered.