et me start by saying this will be the last time I ever step foot in one of your stores ! Last week , we need a car battery, my son's car was stopped in the middle of the road , and we need a car battery. So my wife went to Store #4425
7818 Colonial West Drive Orlando, FL 32818 and tried to speak to Yolanda in Automotive dept. , the smart mouthed girl would not let my wife explain what was going on and why we need a certain battery due to space under the hood. So my wife came back crying and also with a battery to big to fit in the car. I was able to go to Auto Zone and get the proper battery . So i take the unused battery back and they refused to refund it ! I can live with that so I thought I would at least return the core and get at least $9.00 back. Thats when I had the misfortune of running into the same girl that my
wife had to deal with days earlier. I got the refund on the core but the way Yolanda spoke to me and my family was just plain disrespectful . if thats the way you train your employees to talk and treat their customers , I can see why your company has the reputation that it does. I will never in my life stop to run in use a restroom at one of your stores again.
They say a happy customer will tell a friend what a great experience they had some where and an unhappy customer will tell up to 50 people , I on the other hand know several thousand people ! I plan to tell everyone of the way yolanda spoke to my family and myself.