My husband was in need of emergency frames for his lenses. He had broken his frames and needed them to go to work that evening. He is a truck driver and is gone on the road from Sunday evening to Friday late night. I called the wal mart store that morning to check on the vision center hours. The girl who answered the phone was very nice and told me they would be open noon to 5. Great!! About 3:30 we got to the store and walked to the vision center, no lights on, no workers to be seen. I went to the nearest cashier I could see and asked "is anyone working in the vision center?" She said "no, it doesn't look like it". I told her I had called earlier that day and was told it would be open until 5. She then told me there had been an employee emergency and that they were closed. I told her the situation and she said "well that's too bad, we were told no one is supposed to go in there". No sorry, no manager, no nothing! Is there no one else in the store to help? I understand its the vision center, couldn't they call someone from another wal mart, get a manager to at least try and help? We didn't need an eye exam, just frames to match his lenses, we could have found those ourselves!!
I was a restaurant manager for 12 years, this was inexcusable. When someone called in or had to leave we couldn't just tell customers we couldn't help them. We busted our tails, called someone in or got someone from another store, that's what managers are for, that's their job!!
Very disappointed. To top off our trip to our lovely wally world. When trying to shop for the few items he still needed we found shelves empty, pallets littering the isles with product but no one stocking. Waited about 15 minutes to get service at the deli counter and check out lanes about 5-6 customers deep. All the while the "managers" were walking around with their clip boards talking on their walkies and doing absolutely nothing to solve the problem.
Wal Mart in Jonesville Michigan has gone downhill fast and furious.
Product or Service Mentioned: Walmart Cashier.
Monetary Loss: $150.