We recently bought an air bed (Ozark Trail - Wal-Mart brand) from Wal-Mart. We purchased this in advance of a camping trip. It was after the 15 day return policy before we found out what they sold us. After initial inflation, this product would not stay inflated.
It lost air without any weight on it what so ever. We pumped it up several hours before going to bed and when we did go to bed we had to pump it up again. We had to pump it up 3 more times during the night to keep from sleeping on the ground. (This would have probably proven to be more comfortable in the long run)
When we tried to return it to Wal-Mart we were eager to spend more of our money in their store and purchase a more expensive replacement. They would not let us.
Their new 15 day air bed policy won't allow an exchange for their defective products after the 15 days, receipt or not.
They are fully aware of this problem but choose to keep this product on the shelf for more unsuspecting customers to get ripped off. Reviews of this product are all over the internet. NONE of them are positive and they date back for more than a year.
Wal-Mart is knowingly selling defective equipment and not standing behind it.
I only wish we had researched this product on the internet first. It is amazing that Wal-mart won't do something about these defective products they are pushing off on it's (at one time) loyal customers.
We are done with Wal-Mart. We won't step foot in their doors ever again and of course everyone we can possibly inform, will be informed of there crooked business practices. Wal-Mart is....well, you know!
Another fine example of Wal-Mart's customer service / satisfaction. Since Wal-Mart won't stand behind this product, all inventory (nation wide) should be pulled from the shelves until they can fix the problem.
Wal-Mart chooses to continue to sell defective products off it's shelves!
Monetary Loss: $39.