Bad Walmart experience:
For as long as I can remember I have always made my purchases at Walmart for the low prices and selection of products they offer. The other day I shopped around store to store looking for a futon I liked and ended up purchasing one at walmart for $119.00 a bit more than I wanted to spend but I went for it anyways. 3 weeks later that same futon went on sale for 89.00. I went into the store to try and get the 30.00 back as a courtesy credit for the price difference since walmart is so big on advertising there prices matches and things of that nature. I was informed by the customer service employee, customer service manager and General manager that I could not get the difference in price since it was over 7 days but what I could do is bring the futon back (take it apart) and repurchase it for the 30.00 credit. So I calmly proceeded to tell the GM that this was not a toaster we were talking about but a piece of furniture, then I showed the GM my receipts for my recent purchases at walmart that added up to over 800.00 in the past month or so (and that was just the receipts I could find). She insisted this did not matter and basically told me there is nothing she can do. I dont understand how a store policy will allow me to return an item since I am within that time frame but will not allow me to get my price difference with just the receipt and how I could be treated so poorly at a store I consistantly shop at an am loyal to.
I even wrote corporate and got a generic response on store policy even though I linked my receipt numbers and amounts of the receipts. I know $30.00 is not a lot of money but in this economy everything adds up and a growing company such as walmart is now simply dismissing its customers who have been loyal shoppers.
Product or Service Mentioned: Walmart Manager.
Monetary Loss: $30.